Most answers are a scroll away. For everything else, a human reads every message, usually within a day.
How loops, gates, the Pareto router and sessions actually work, in plain language.
Browse the docs →Billing, account or something misbehaving. Dedicated support comes with Enterprise.
support@prello.dev →Live uptime for the router, cloud sessions and gateways, plus incident history.
Check status →The ones the inbox actually gets.
The short version of the promise, in one place.
Work happens in a session on your machine or in a cloud session you control; the durable record is your own git repo. Nothing is used to train models. We don't sell data. Keys are encrypted on your device and never leave it.
● No training, everBring an OpenRouter, Anthropic or any OpenAI-compatible key and pay your provider directly. Prello adds nothing on top — not now, not at scale, not quietly later.
● No markup on your own key, everWhere Prello runs, and how each one stays current.
The daily driver. Updates download in the background; a menu-bar pill tells you when a restart will apply one. No forced restarts, ever.
● Up to dateWatch loops, answer questions and approve work from your pocket. Updates arrive through the App Store.
● Up to dateTell us what happened and what you expected. Screenshots welcome, logs adored.
✉ Write to support